Shocking service for long time customer - " I dont know" translated " I dont care not my problem"

I have been a customer of Vodacom for several years and never really has issues with them, BUT not sure if the covid situation or *** but I have recently upgraded my contract - 03/09/2021 and i was told that the handset i upgraded too was not in stock and will have to wait for stock. Fair enough, i get that BUT no one there can actually tell me when i am getting the handset. the contract has been updated on my account and all the "admin" has been done VERY quickly but when it comes to telling me WHEN i am getting the handset the story keeps changing. When i got the first sms they said its out of stock i will be notified, ok cool. so 3-4 days past n nothing, so i call, "oh our records show shipment landing between the 8th and 10th of september so you should be getting your handset the week after. So now its the week after and i call to check and see, "oh our records indicate no ETA of new stock." "ok so when will i be getting my phone", " i dont know", "so then wait indefinitely?", " I dont know but yes, i dont know when the stock is coming, i dont know when the handset will be delivered. is there anything else u need help with ?" ... you havent helped me AT ALL YET *** seriously not on