Shocking service ,fibre line down for long period, unhelpful distgusted..

So I pay for a service that i am not getting. My fibre has been down and get sent from pillar to post. Cant even work and hand in my work due to this incompetency. SHOCKING and Disgusted beyond. If this is not fixed today I am moving to a new service provider. I was warned about this Vodacom fibre and I didn't listen.