Shocking service

Vodacom: This issue has being coming from mid November 2024: I was contacted by Vodacom and my 2 contracts were extended for 2 years at no extra cost: R299 p/m and R110 p/m All of a sudden my monthly debit order has increased to over R500 p/m. Phone calls e-mails to Vodacom but nothing has being done to fix the monthly debit order: Promises and more promises but nothing: Michelle and her team feel nothing for the consumer: My next step will be the Consumer Protection Board if this matter is not corrected: Oh yes Vodacom always phones the data line which cannot accept phone calls then I get an e-mail that I don't respond. Shocking shocking service