Shocking Service Elite Mobile Vodacom

I am extremely disappointed in The service I received from Vodacom since I was called for an upgrade a few months ago. I was called and offered more data with less than my premium being paid that I currently had. When my debit orders went off it was much more than what we had agreed upon. I called in to query and was advised of a price increase but that was not our agreement. I disputed this and was advised that they will investigate. I requested a copy of the recording which failed to happen. When I followed up I was advised that I was put back on my previous package. I again advised that I was not happy and requested the voice recording as I felt I was sold a contract on false pretenses and that Vodacom need to honor their agreement. I spoke to Shaleen Latchman on th 6/7/2023 and again viewed my dissatisfaction. I was advised that it would take 7 working days for Vodacom Elite Mobile to get back to me. I tried calling last week but could not get through to the *** to date I have received no feedback and my debit order is even more this month. Shocking service to say the least. Please do not upgrade with Elite Mobile at Vodacom.