Shocking Service

I have had the MOST AWEFUL experience with Vodacom . The worst thing is, NOBODY is prepared to sort out the issue. I had been having connectivity issues on my BUSINESS LTE. On the 13th of March, I went into the Bayside store for assistance. I advised that I didn't care what the cost, I needed Internet IMMEDIATELY, as I work from home. The shop assistant (who I will name privately) convinced me to "upgrade" to HOME internet (the new promo with the Alcatel HH72 router, Volcano UPS uncapped etc .etc. Which I agreed to. I stressed That I needed Internet connectivity Immediately and I was assured that this would be done....after spending most of the day at the shop, I was advised that I should wait 24-48 hours and I would be up and running. I was then sold a separate sim where I could buy prepaid data while I waited for my new contract to kick in. It is now the 5th of April...I have been billed by Vodacom business LTE for a service I have not had since the 13th..and my new contract is not yet activated....still. I have literally spent WEEKS being pushed from one consultant to another, only to hear that my original business LTE was never cancelled (even though I have no internet connectivity)...that one cannot move from Business LTE to home internet, using the same SIM (which is what the shop assistant did)...I have in the interim, spent more than R1200 on prepaid internet...and there is still no end in site....and the worse thing is, that the shop consultant is avoiding me and the MANAGER (whose name I also have) won't even call me to discuss solutions. I have been told there is nothing they can do?? I complained on Social media and the Facebook team have apparently escalated the issue. Every time I ask for an update, I get the same response. "Please give our team time to investigate" Seriously? how much time is needed? Its almost a MONTH.......