TW
Talitha W
1 reviews | Active since Oct 2012
15 Dec 2021, 07:29
Shocking service
I needed assistance to move my grandmothers nr from my deceased mothers name to mine. Thsepo assisted me at fourways mall branch, ever explained that i will have to settle the full outstanding amount for all contracts on my mothers name. Just filled in the forms and promised by 17.00 line will be unblocked. Obviously never should have happened. After numerous calls to customer service i found thjs out. I went back the next day, thsepo and his manager promised to reverse it. I eventually called Tshepo over a week ago as the nr is still on my profile. Tshepo promised to follow up and get back to me. So far NOTHING. Its absolutely shocking service
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 Dec 2021, 07:38 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Dec 2021, 07:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TW
Talitha W's updateReviewer Update
30 Dec 2021, 20:02WOW just when i thought the service cannot get MORE PATHETIC!!! Vodacom prove me wrong!!!!!!
Despite numerous attempts to get the line transfer cancelled it never happened. A line transfer that should never have happened. And what do i receive via email today.... a new line added to my name. A 24 month contract!!!!!
*** vodacom. And customer service cant help me i have to AGAIN GO STAND IN QUES AT THE BRANCH. Wasting my time for your incompetence
Its a real joke!
Despite numerous attempts to get the line transfer cancelled it never happened. A line transfer that should never have happened. And what do i receive via email today.... a new line added to my name. A 24 month contract!!!!!
*** vodacom. And customer service cant help me i have to AGAIN GO STAND IN QUES AT THE BRANCH. Wasting my time for your incompetence
Its a real joke!
TW
Talitha W's update30 Dec 2021, 20:02
Reviewer Update
WOW just when i thought the service cannot get MORE PATHETIC!!! Vodacom prove me wrong!!!!!!
Despite numerous attempts to get the line transfer cancelled it never happened. A line transfer that should never have happened. And what do i receive via email today.... a new line added to my name. A 24 month contract!!!!!
*** vodacom. And customer service cant help me i have to AGAIN GO STAND IN QUES AT THE BRANCH. Wasting my time for your incompetence
Its a real joke!
Despite numerous attempts to get the line transfer cancelled it never happened. A line transfer that should never have happened. And what do i receive via email today.... a new line added to my name. A 24 month contract!!!!!
*** vodacom. And customer service cant help me i have to AGAIN GO STAND IN QUES AT THE BRANCH. Wasting my time for your incompetence
Its a real joke!