Shocking Service - Devastated - Still traumatized

As a loyal client, I am rather traumatized by the treatment and experience of Vodacom. Account number: I***-9 My insurance claim with Vodacom was approved when I got ****** in May 2023 I have been trying to get my phone back which was a Samsung Galaxy A33 5G 128GB to date I am still paying my contractor without a phone and the Sim cards were never blocked after I had logged a call with customer service?

I do understand that there is an excess that I need to pay.

My issue was that the purpose of the insurance is to put me back in the same financial position i was prior to the loss but to my surprise Vodacom opted to settle my claim with a different device with a lesser value. And that is not playing it fair! what is funny to me is that no one ever bothered to come back to me.

It is all fun and well when i am keeping my end of the contract but Vodacom can get away with it?

I need a solution to this problem, there are other platforms that I can pursue this matter with but I have decided to give you an opportunity via this professional platform. I do have quite a reasonable number of followers on social media.

Please get in touch with me on ***