Shocking service despite urgent requests

<p>I urgently require Tax invoices for my Vodacom bill for 2012 and 2013 as I am being audited by SARS. I have sent two emails to customer care and spoken to four different consultants on the customer careline as well as two different Floor managers at Subscriber Collections: Novile and Pinky Mohohlo. Everyone promises to send me the documents. I keep getting sent the wrong years - 2014; 2015;2016. Despite explaining the urgency of the situation and being promised that it would take a maximum of 48 hours for me to have my statements, I still have no invoices more than a week later. Not sure what more I can do!</p>