Shocking Service Delivery !!!!

<p>Terrible!!!!!</p> <p> </p> <p>The self service feature *111# doesn't work to load data on my data sim or to send data from my phone account to my data sim. Either gives an error or claims no products available. Especially frustrating when trying to load data before it runs out. I then received an sms saying I've now used more data and so must pay out of bundle rates. Ridiculous as I was trying to load more data!</p> <p> </p> <p>I then had to phone 111 which was also a disaster. Firstly, the automated greeting asks you to hold if you want help with number you're phoning from or to enter number you want help with. After entering number it doesn't recognise it and then hangs up. Phoned again and had to wait over 15 minutes to speak to a consultant. Appalling. She claimed that they're busy, more like ***********. I then explained that I needed to load more data for my data sim, she asked a security question and then HUNG UP!</p> <p> </p> <p>Why can't she phone me back if it cut off? She has my cellphone number. Unacceptable.</p>