Shocking service / ****************

I received a data bill that was way out of line from the normal this month. I normally pay R45 for 500 MB of data. I called Vodacom to query why my combined bill was so high and have so far had 5 interactions.....all of them disgusting. I have been told that the high fee was because i had not paid my bill since March, I have been told that they have charged a high fee because they have been under recovering fees on a monthly basis....(despite the fact that I pay via debit order !!! ) and eventually told that I went over the 500 MB limit by 600 MB. They cannot provide me with the details of this data and even if it is correct, I can buy R500 MB for R39. Their price.....R750 !!!

Furthermore, the staff do not know how the app works or how I can get updated information on both my sim cards !!! Vodacom you are PATHETIC !!!