Shocking service

My phone was ****** when I was hijack in July 2023. I started using an old phone thereafter. Vodacom in their "wisdom" then blacklisted my ****** phone as well as my old phone. After 5 months of trying to unblack list the old phone, through phone calls emails with supporting evidence etc, I had to give up as Vodacom could not get this right. This cost me to buy a new phone to get going a again, the cost of shocking service