SHOCKING SERVICE - CONTRACT APPLICATION NO RESPONSE FOR OVER 3 WEEKS!

App**** for a contract on the Z Fold over 3 WEEKS ago with Mia from the Gateway branch. Extremely unprofessional & disgusting service from staff who refuse to do any follow ups. Every single week we call & are told there’s nothing they can & will do with a snotty attitude. They claim the application is with the ***** dept as it’s high value. I have received no confirmation/ proof of the application or that it’s with the ***** dept & furthermore why would it take over 3 WEEKS to do simple checks & come to the conclusion that an application is not *****ulently done!? The deal for the 512GB is over & stock is almost completely sold out & yet still I am expected to wait indefinitely for feedback from the “*****” dept apparently - as if this is the customer’s problem! Vodacom needs to pull up their socks on customer service & turnaround times - your checks should not be taking over 3 weeks!

I await someone’s call or email from head office or I’m happy to share my shocking experience on a public forum.