Shocking Service Continues

Following my scathing post on my experience with Vodacom some weeks ago, I have been assisted by a lovely lady named Olivia Isaacs. She called on Saturday and again this morning to find out if everything was sorted which is what she was told by Ronelle from the Northgate store. Unfortunately I could not take her call. Ronelle said she had spoken to me which she has not. Nor have I received the courtesy of an apology for this dreadful issue!!! Instead I had a call from the original consultant offering me two options for my second number. I could come in and upgrade it and the cost would be reduced, but it would cost me a R150 admin fee ..... really, after all the inconvenience I must still pay again!!!!! Or I could contact the upgrade number and do it for free. You, Vodacom, are so typical of the massive corporates which hold the middle to lower income customers to ransom with your costs, just like the food retailers who raise their prices before the petrol price goes down!!!!! Olivia, if you see this post could you please call me.