Shocking Service

Such shocking service from #Vodacom and #elitemobile - I was called by Elite Mobile offering a lower monthly subscription but was not told that I was then a customer of Elite Mobile and my contract extended by 2 years. I have asked Elite Mobile to move me back to Vodacom and they want 2 year cancellation fee! How does this happen? I queried this week before last and was told 5 to 7 working days, their time is up and all I get told is that their client services is working on it and they will get back to me. Is anybody from #Vodacom4U and #elitemobil prepared to help?