Shocking service

I have been a customer with Vodacom for 23 years. I have 2 phone lines and a fibre connection. My wifes phone is due for an upgrade in a few months time, but the phone is giving endless trouble, switches on and off and does not charge. I spoke to Vodacom 2 months back and they told me to phone on the 1st of March and they will assist with an early upgrade. I called today only to be told that they will not assist and if I have a problem with the phone, I must just take out another contract!!! Absolutely shocking shocking service.... So that is Vodacoms solution, just take out another contract.

I am sorry, I would rather take my business elsewhere. Just shows you that after being a loyal customer for 23 years and being on the Red Premium account means nothing. I will be looking to move my accounts to another service provider.