Shocking service by Vodacom, query ongoing since March 22.

I do 2 things at the beginning of every month,1. send an e mail to Vodacom and 2. log a complaint on Hellopeter. This has been ongoing since March 2022 and my query has not been resolved as yet. How can the shareholders of Vodacom allow such bad service ?? It is unbelievable that Vodacom cannot make one resource available to communicate with clients via email, as I for one cannot receive calls during working hours. Personally I think Vodacom relishes in this fact, as they get to extend my contact for another month. It is shocking ! I will continue to send my mail and post my complaint on Hellopeter every month and perhaps someone other than an electronic system will actually read the content of my mail and assist me. I am sharing this with as many people as I know to ensure they do not use a service provider who cannot provide a service at all. Why not phone ? Oh I did , numerous times and as as per the other complaints, ********** service, rude and unhelpful operators that just wants to bully you into keeping your contract.