Shocking Service by "Service centre" Gateway

<p>On the 10th of May, i went into the customer Care big branch in Gateway. All i needed was a report for insurance purposes which is charged for so this is not a free service. After waiting an hour and 40 minutes we were assisted and our phone was booked in to be sent away. To date, i have phoned 20 times as per the number given on the slip i recieved, i have emailed the techinical support and to date, 10 days later, not a word. no answer, it rings for 10 minutes at a time, no SMS, no update given in any form and now no response to 2 of my emails. Communication is all i require. i urgently need this report so i can obtain a new phone and at this point i will definately not be obtaining it from Vodacom.</p>