SHOCKING service at Vodacom Shop East Rand Galleria

<p>My phone was booked in for repairs, Vodacom Shop East rand galleria sent it to Eastgate, who once completed returned my phone back to Vodacom Shop East Rand Galleria - I phoned last Friday, 2nd September to ask if y=they have received my phone and could I arrange collection, the lady said she would call me back.... I am STILL waiting. I called yesterday, 5th September 2016, the guy said he would call me back... I am STILL waiting. I called back and spoke to the manager "Gerry" I think? who said there is only 1 person who can tell me if my phone is returned, and that is the technician and he has popped out. I asked why the manager cant check and well.... not his job! Manager said the technician would phone me back in 30 mins... and guess what... I am STILL waiting.... 5 days later and no one can confirm if my phone is there for collection!!!! Absolutely disgusting! </p>