Shocking service at Vodacom Newmarket

I bought a 2 year data contract on Sunday from this branch. My sim was never activated. I called the shop on Sunday and was told that they will activate it immediately. This was not done. I called back on Monday and was told that the lady who sold the contract to me would activate it immediately and it was still not done. I called back this morning and was told to send through another copy of my ID. I did so and phoned back to make sure it was received. I was told that it had been and that my sim would be activated within the hour. I asked that she called me to inform me once it was done. This was around 9am this morning. By 4pm today I called again and was told that the “query was logged at 1pm today” and that it would take another 24 hours to activate. I can’t believe this, why I do I have to keep running after them? I asked them what the problem is and the lady responds... “we are very busy.” So it’s easy to take my money and sign me up... they are certainly not “too busy” for that, but when it comes to something as simple as activating my sim so that I can use the product I have already paid for they are “too busy”. I know that I will call back tomorrow and nothing will still have been done.

Shocking.