Shocking Service at Vodacom Lakeside

Customer service non exist ant, struggling with my sim 2's data not working since the 1st of August, numerous calls and going to Vodacom Lakeside mall, no no avail, nobody knows what is going on, eventually they found I need a sim swop! 17 days later!! Telephonically my husband gave permission still they would not help, as if we have the whole day to sit in Vodacom, one feels like a ******** when just trying to do a sim swop. 26 years with Vodacom and still they cannot get it right, absolutely shocking!!!!! Customer service needs to be upgraded, truly shocking!! Leaving us as customers fuming, but just skip a payment and see, we paying for a non-existing service but that is OK, no problem!