Shocking service at Vodacom

I had to make contact with Vodacom today regarding my contract. There are so many options and you never get to the right department. I also have been told that I am still on their old system and in most cases agents cannot help me. Finally when you do reach an agent the level of rudeness is SHOCKING. I am seriously considering not taking my upgrade and moving service providers. Its sad as I have been a client for many years. Being someone who works in customer service I am appalled. I would not recommend anyone to use Vodacom as a service provider. They also don’t give an option to rate agents and give comments like most companies do. I am not the executives know whats happening on the floor.