Shocking Service, and warranty is a myth

<p>Vodacom Broadacres, my phone has been in for 3 weeks, after calling to follow up for the third time today..."oh you need to approve the quote of R550" and this is for a phone that wont charge anymore and that is under warranty. Shocking service! This phone is not even a year old and you are charging me R 550 to fix it. It broke because its not made properly? It broke when I tried to charge it? #SONY is the worse phone ever, and the warranty is a myth. If I did not follow up, then I would never ever get feedback. #VODACOM shocking loyalty to customers.</p>