BB
Bradley B

1 reviews | Active since Sept 2022

20 Sept 2022, 15:49

Shocking service and ************ Sales staff

Unacceptable service that pays lips of service and little else. 3 weeks after my query, I have had little to no response from a single person. No one will take responsibility for your ************ sales people. Selling contracts via your call centres, when all I asked for was general information. Then to find out 6 working days into a new month that I can not run my business as I have "run out" of airtime. Being put on contracts that I did not agree to and most certainly did not ask for. UNACCEPTABLE To add insult to injury not one of your staff will take responsibility for this and get back to me. I have had to phone 082 135 more that a dozen times to get the same frustrating "NOTHING" except scripted staff telling me how special I am not. Its not what you say Vodacom, it all in your actions. They shout very loud

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Replies (1)
Vodacom
Vodacom's reply21 Sept 2022, 07:32
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team