JD
Joy D
1 reviews | Active since Nov 2018
28 Nov 2018, 10:15
Shocking service and undelivered promises
We have been due a substantial credit on our corporate account for 4 months. Endless promises and no action. This has to do with back office inefficiency as our account manager at Vodacom is equally frustrated. We have another unresolved situation going back a year. I'm so tired of constant follow up with no action.
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
28 Nov 2018, 11:12 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Nov 2018, 11:12
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team