LH
Leonie H

1 reviews | Active since Apr 2021

22 Apr 2021, 15:18

SHOCKING SERVICE AND TRICKERY FROM VODACOM CONSULTANTS

Absolute poor service from Vodacom.! I have been a Business client of Vodacom for the last 7 years and i can honestly say that I can not wait to cancel my contract! People need to be very careful when taking calls from Vodacom consultants as they don't explain everything clearly and trick you into migrating. I had a really bad experience with one of the consultant. She was extremely pushy and unprofessional and the whole time i wanted to get off the phone with her but she kept on saying I was going to save R100 a month but what she actually did was ******* me into a migration contract that I did not want! When my bill arrived at the end of the month I realized that my bill was atleast R400 higher. I immediately made contact with Vodacom Business and had to wait a couple of days until they finally returned my call. I then got a call back and dealt with two so called supervisors from Vodacom - Tasha & Vaneshree Naidoo who were extremely unprofessional, unfriendly and who was not willing to help me after being a Business client for 7 years! Good bye Vodacom! You wont be getting my business in the future! I will also be sharing my bad experience with my family and friends and I will warn people to not take calls from Vodacom consultants ever. I urge people to Opt out on all messages and block them on your phone as a Spam caller!.. because you will regret it!!

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Replies (1)
Vodacom
Vodacom's reply23 Apr 2021, 07:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team