DB
Danika B
1 reviews | Active since Sept 2020
22 Dec 2024, 10:25
Shocking service and total support incompetence
This review isnt even worth of a 1 start rating! We are very disappointed and dissatisfied with the Vodacom fibre service and even more disgusted with the after sales service which has essentially been non existent! We have struggled with connectivity since the installation of our line, but more recently we have gone DAYS without any service or resolution at all. We have been inconvenienced and unable to work from home all week which has obviously become problematic. Upon requesting assistance from Vodacom we have been given endless excuses, poor customer care service and still no resolution before the holiday period. We are paying exorbitant amounts for a service that does not work and thus will be cancelling our subscription to sign up with another service provider. We do not recommend Vodacom Fibre and its endless headaches!!
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Replies (2)
Vodacom's replyOfficial
22 Dec 2024, 12:34 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Dec 2024, 12:34
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
DB
Danika B's updateReviewer Update
23 Dec 2024, 08:36We have gone an entire weekend without Internet or a resolution to a persistent problem since the time of installation. Upon various attempts to contact Vodacom support, we have had excuse after excuse and no sympathy for the fortune spent on additional data for 4 days, over and above what we are paying for a service that we arent getting from Vodacom, we have been unable to work from home as required from our employers during the build up to the festive season, which is proving to be extremely problematic as arrangements were made to come from Cape Town, work from home in order to be able to spend Christmas as a family! The lack of service and the disgusting attitude from Vodacom support, Mr Touric ***) since Thursday has been appauling! His concern to just "get off the phone" was far more important than assisting clients before the start of the weekend and before the Christmas period. Since Thursday th 18th we have logged several conplaints, in total of 4 calls at approximately 20 minutes each, and the result of 3 (the ones who bothered to check) advised that is was the router and that someone would contact us to come out and assist. It is now the 23rd and still we have no solution or contact from Vodacom. We would like to know who will be covering the exorbitant costs of data purchased and wasted over this period, and when to expect a resolution! Following this post, I have STILL not received a call back! This is absolutely shocking!
DB
Danika B's update23 Dec 2024, 08:36
Reviewer Update
We have gone an entire weekend without Internet or a resolution to a persistent problem since the time of installation. Upon various attempts to contact Vodacom support, we have had excuse after excuse and no sympathy for the fortune spent on additional data for 4 days, over and above what we are paying for a service that we arent getting from Vodacom, we have been unable to work from home as required from our employers during the build up to the festive season, which is proving to be extremely problematic as arrangements were made to come from Cape Town, work from home in order to be able to spend Christmas as a family! The lack of service and the disgusting attitude from Vodacom support, Mr Touric ***) since Thursday has been appauling! His concern to just "get off the phone" was far more important than assisting clients before the start of the weekend and before the Christmas period. Since Thursday th 18th we have logged several conplaints, in total of 4 calls at approximately 20 minutes each, and the result of 3 (the ones who bothered to check) advised that is was the router and that someone would contact us to come out and assist. It is now the 23rd and still we have no solution or contact from Vodacom. We would like to know who will be covering the exorbitant costs of data purchased and wasted over this period, and when to expect a resolution! Following this post, I have STILL not received a call back! This is absolutely shocking!