Shocking service and products

So I upgraded my cellphone to the Samsung s10e and bought a screen protector and a cover which they put on for me. That was the Thursday, the Saturday night I put my phone on the counter and came back to my phone to see that the screen is cracked. I contacted vodacom Monday and spoke to the manager, who then said to me that I must send her a photo of it and she must send it to her head office but in her words she said to me she can't see them not replacing it its within 7 days. 2 weeks later with no reply and also after leaving so many messages for the manager to contact me back with no response nothing, I then contacted customer care and that was over a week ago and still nothing the call back I was suppose to receive I'm still to get. Service shocking products shocking