Shocking Service and Missing Data

I have four contracts with Vodacom, namely for my cellphone, two for my children's phones and one being a spare contract used mainly for data needs. For the past few months we have noticed that our data, which normally used to last us the entire month, has started running out before we have even reached the middle of the month, yet nothing has changed and we have not been operating our data usage any differently as before this started happening. I have tried to contact Vodacom on many occasions and am always met with the same pathetic response from their call centre agents who are chronically inept and unable to assist me in any way. They cannot explain the missing data and although have logged mine and my husbands queries on this matter, we never get called back with explanations or with assistance. On more than one occasion, we have topped up and purchased up to 10 GB of data, which went missing overnight with our modem switched off! This is tantamount to theft. I believe that Vodacom is *****ing my data that I pay for every month with hard earned money and I believe, as is evident in their customer service, that they are unwilling to refund or replace the missing data, or even give a plausible explanation. This, coupled with shocking coverage, dropped calls and long waits on their customer services lines makes for extreme inconvenience. I am at the point where I would like to cancel all my contracts and move to another service provider, whom I have heard delivers far superior service and never *****s their clients data. I will begrudgingly see out my four contracts, but after that, Vodacom will never again see another cent from me, and I have been a client for over 20 years!

Ingrid Nelson