1 reviews | Active since Sept 2017
Shocking Service and misleading me.
On 25 May 2017 a Vodacom rep saw me regarding Vodacom fibre service. It really appealed to me, R449 per month with 25GB data, and I signed up. He told me the service will be installed by the 25 June 2017 and that I must cancel my Telkom service line and WiFi..this I did. After numerous phone calls on 26 - 30 June I was still in the dark. A guy called Alan promised me he will escalate this to the highest level. Some service provider helped me in the meantime with a router for WiFi with 10 GB. Needless to say every 2 weeks I had to top up. My bill arrived and I had to pay R1117 for this service!!! All they said was I have to pay!! Now I understand that the fibre service in my area won't be live for another 3 months but they have already billed me for last month!! I think that is ridiculous and I will seek legal advice . They have sold me a service which does not exist!! What shocking service!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
