Shocking Service and misinformation

I have been waiting 8 days now for my FIBRE to be connected. I was told by Bobby and Thembisa at the call Centre that they had sent instructions to ACTIVATE it. FURTHERMORE When I went to their Windermere branch they used my phone to call and ask about this. They called them 3 TIMES NOW!!! I was told by them it was a toll free call only to find out no that it isn’t. I had to now buy over R 200 worth of airtime and I need someone to reimburse me for this. If my FIBRE is not connected today then I will cancel it.