Shocking service and misinformation

My account was in arrears which I duly settled and received notification that the account had been paid. No need to send proof of payment but I had already. I then went to the Vodashop in Fourways Mall as one of my accounts was due for an upgrade. This could not be done because my account reflected that I was still in arrears. I then call *** and was told that the system will be updated in 10 minutes and we can then proceed. 40 minutes later still not done. Contacted *** again and was sent the call center. Call center could not help me only accounts could do this but by now they had closed. Disgusting that this is what we have to accept as customer service. I left work early to do this, what a waste of time!!! Cell C here we come.