Shocking service, and lack of any accountability

I requested an upgrade to Vodacom VIP, effective 1 Sept The first consultant on 1 Aug, processed this incorrectly and since I notice that double billing was been charged on the app, have phone in numerous occassions.

Each consultant and Team Leader involved have promised to log the ticket and give me feedback.

Yet, nothing has transpired for almost 3 weeks. as a customer, this is deplorable service, and the fact that I have to follow-up on Vodacom's mistake week after week, and still have nothing done about it, is disgusting.

I think My 10 years of business would be better appreciated with MTN.

Vodacom fought so hard to keep my inactive number up and running because of my longstanding service, but they can't even sort out the actual query for their error.