Shocking service and incompetence

On 16 January I upgraded my one data contract online after which I received an sms saying that Vodacom will be in contact within 24 hours to complete the upgrade and if I don't hear from them I should phone the number provided. 24 Hours passed and nothing from Vodacom so I phoned the number they gave me. The lady who answered the phone asked me for a reference number and when I gave her the number provided she told me that is not a reference number she can use as they do assist online upgrades at this number but it is actually another department - then why provide me with this number to contact in the first place?? After she assisted me with a lot of sighing and obvious irritation to complete the upgrade she told me it is done and I will receive the device within 3 - 5 working days. I also after the call received an sms stating the same. 5 Working days later no device so I phone the same call centre where I am told by another call centre agent that the initial lady should assist me but that the order was cancelled. When I demanded an answer as to why the order was cancelled she couldn't give me an answer but said the lady who did the deal will contact me as soon as she has finished the call she busy with currently. 4 Hours later, no surprise, I am still waiting for anybody to call me but we all know that won't happen, don't we??

Secondly I have another data contract with Vodacom for 20g per month. The whole of December I was away on holiday and returned on the 3d of January. Upon my return I see I only have 5 gig data left on my contract. I phoned the call centre to enquire where I was told that there's nothing they can do it is legitimate usage by myself on apps like Youtube and google drive which I don't even use and I'm the only one living there - never mind the fact that I WASN'T EVEN HOME. They give me 2 gig data back "in good faith" and I top up with the 10 gig x 2 option on their app after which I only receive 10 gig and not the x 2 as I was supposed to and that disappears within 2 days. I top up again with 10 gig x 2 later in the month. Last weekend I went away for the weekend. According to the My Vodacom app I had 16 gig left the Friday afternoon before I left. I switched my router off to make sure that nothing is connecting while I'm away and upon my return on Sunday I had 6 gig left. I didn't even bother to phone the call centre because I already know what the answer will be.

By Tuesday the remaining 6 gig was also gone. I don't stream or do big downloads or play online games. I mostly use my data for emails etc and the occasional ipad app which is never big. This is also not the first time I've run into an issue like this. The previous time I ended up with a R3500 bill which they also declared to be legitimate usage by myself but, however, decided to give me a credit for the whole amount also "in good faith".

I have had enough of their "good faith" and disgusting service. I am cancelling all my contracts as they expire and the upgrade that got cancelled on my behalf - thanks Vodacom - saves me from having to do so myself.