shocking service and *****

I have been calling in to *** as I was incorrectly put on a new 24 month contract at the Rosebank store and I have made many calls. about 2 weeks ago the person said they would get back to me and could not give ref no. Yesterday i was given Ref number - ***6...... they told me to call in today to get feedback. called in at around 3.25 spoke to Lesego. he was abrupt and not helpful said the ref number was for the call and he could not see any info on the screen. i re-explained my query and he was full of ****! i asked to speak to a team leader. he simple placed the phone on the desk and i heard all the talking in the call center for 49 minutes. not coming back to me once in this whole time. I demand this to be sorted. Vodacom service is slipping badly