TZ
Tinus Z

1 reviews | Active since Jul 2016

01 Jul 2016, 10:29

Shocking service and customer care for 4 months in a row

<p>I renewed an existing contract over the phone and vodacom said that there is 1 gig of data included every month for 24 months free. This only happened the first month. Ever since then I had to log an enquiry and wait for 2 to 4 days for them to go back and confirm this agreement, every month, for four months. Then they confirm every time that everything is loaded correctly and this will not happen again. Yes sure.... now again this month the same thing. Service call (S3-G0X2X-XSAKQ).</p> <p> </p> <p>I want to cancel this contract out of frustration and go to Telkom which will actually honour their agreements.</p>

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Replies (1)
Vodacom
Vodacom's reply03 Jul 2016, 04:49
Official

Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist.

Kindest Regards

Consumer Website Team