MT
Mark T
1 reviews | Active since Oct 2020
06 Oct 2020, 12:58
Shocking Service and Consultants hiding behind emails
On 09 Sept (almost a month ago) I did a contract upgrade with Vodacom. I have since called everyday to ask about the status of this upgrade. It seems the phone agreed to on the contact is no longer available. The upgrades consultant Joseph, and his supervisor Tertius have not called me back to date. I contacted Vodacom each day and am promised the same thing, that I will get feedback, but yet I get NONE. What is the solution?? To go with MTN, and advise everyone I know who works at Vodacom to seek new employment as I can’t understand how they can work for a company that willingly treats their long term so totally customers badly.
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Replies (2)
Vodacom's replyOfficial
06 Oct 2020, 14:18Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Oct 2020, 14:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MT
Mark T's updateReviewer Update
07 Oct 2020, 08:42I have still not received a reply - @ Vodacom; You clearly have NO INTEREST in sorting out my issue with @VODACOM, I'm still waiting for your call from my complaint on Hellopter yesterday, but I'm not hopeful, as I have already waited for a month. This experience is about as hopeful as me sorting out an issue with the municipality or with the dept of home affairs.........I cant believe you would treat customers in this way, its despicable!
MT
Mark T's update07 Oct 2020, 08:42
Reviewer Update
I have still not received a reply - @ Vodacom; You clearly have NO INTEREST in sorting out my issue with @VODACOM, I'm still waiting for your call from my complaint on Hellopter yesterday, but I'm not hopeful, as I have already waited for a month. This experience is about as hopeful as me sorting out an issue with the municipality or with the dept of home affairs.........I cant believe you would treat customers in this way, its despicable!