Shocking service and bad treatment

What can I said but only bad things about them and all there empty promises They promise you the world when you complain but never do anything about it We have multiple lines with them all with issues Fibre that never works Reference coming out my ears that’s never resolved There technician comes to site to see why we got no signal after they fitted a booster pack but never comes back and still no response to our complaint It took me nearly two years to one of my issues sorted for overcharging and this only happened after I sent them a legal letter The Fibre department very much the same confirming that it’s not stable again provides reference numbers but nobody pitches At one one stage I had a weekly discussion with the customer ceo complaints department but don’t know what’s the point they simply don’t do anything about it . I hate mentioning names but the time has come to name and shame Tatto and his manager Mbuso keep stating they will call you The next time will be the first There should be a law in this country that should you not get service and problems resolved you have the right to terminate the contract This is one of the examples that we get weekly on our Fibre but still left in the dark

Hi, Please be advised that we are currently experiencing Fibre downtime in ROODEPOORT. This interruption may be caused by load shedding or an outage on parts of our third-party network infrastructure. Our technicians are working on resolving this issue to ensure that your services are restored as a matter of urgency. Vodacom

We have zero to no signal No Fibre that works Cell phones that supposed to be changed but zero Overcharging on our account Get removed from the platinum service even they they confirmed we won’t

What do we do other than what we trying Really don’t know anymore Vodacom really needs to take there clients serious not treat them like ****

For a blue chip listed company is shocking