Shocking service and bad attitude from STORE MANAG

2 X Vodacom contracts were expiring on 30/06/2015 and were due for an upgrade. We went into the store to renew the contracts and to choose 2 new smart phones. We approached a sale rep for assistance and was told to take a seat at the counter and she would be with us shortly. While we waited, Phillip had finished attending to another customer and we asked him for assistance which he grudgingly did. We could not renew the contracts as we had obtained quotes from another store which did not have stock and the quotes had to be cancelled on the system before he could process our request. He said he would call the other store and attend to same on Monday. Called him on Monday and left a message, which he did not return. We went into the store at 18.00, and approached Phillip, he was busy with another customer, and did not acknowledge us whatsoever. He was quite rude and said he was busy when I had a chance to speak to him. I then refused to deal with him and was served by Khutso who was pleasant and helpful. Phillip did nothing about our contract renewals and Khutso promised to attend to everything the next day, which she did. This meant a 3rd trip to the store. TERRIBLE STORE MANAGER