Shocking service and Attitude

<p>Vodacom has been charging me for 2 years for my handset upgrade when they were not meant to . I have been waiting and fighting for all this time for Vodacom to get back to me regarding this matter and refund me what is rightfully my money. No one from Manangement has ever bothered to pick up the phone and call me. Eventually i received this email yesterday "I liaised with my line manager and he confirmed that we are not able to refund the handset instalments, but due to all the inconvenience caused we will credit your account with three months monthly subscriptions which amounts to R2216.98(incl.VAT)." Is this a joke ? They say that all calls are recorded and hence have it on record that they are in the wrong. But instead they are paying me R2200 to keep me quiet ! Communication from their side has only been done via emails although I have requested many a times for someone from Management to call me. They are burying their heads in the sand !!! And the Government has appointed this company as their partner for R5bn, seriously ? Do you know what you are getting yourself into ? They cannot even attend to their customer's queries. Have you see how many bad reviews have been posted on this website alone ? This should be a sign. I guess Mr Shameel Joosub does not care about the small fish nor is he interested in the shockingly poor, non existent and horrific service in his customer care department. What is more frustrating about all of this, is that they actaully think they can get away with it ! It is my money you have ****** and it is not good enough to say that "we are not able to refund the handset instalments". I am expecting a call, not another email from Vodacom ! What shocking service and attitude.</p>