1 reviews | Active since Jul 2016

20 Feb 2017, 13:35

SHOCKING SERVICE Accounts/Billing

<p>So...despite NUMEROUS attempts to get this resolved, i turn to social media to perhaps get a response.</p> <p>I paid OUT my contract (due to expire end Feb 2017) more than a month ago, and have still not received my data and airtime and sms's....(allocations).</p> <p>I have spoken to virtually everyone that works for Vodacom/Vodacom Business on the various account help lines but my reward is always a pointless reference number.</p> <p>Hers are some of them:</p> <p>A7-TBF3-GJSE (1 Feb 7:57am)<br />A2-659Y-ZHU1PI (8 Feb 10:19am)<br />A2-65CZ-F0PWI (13th Feb 4:09pm).<br />* i did not even bother to keep the others that i wrote down manually as it was not worth my time and effort.</p> <p>I am absolutely shocked with this pathetic service and demand a follow up and some form of renumeration for this all.</p> <p>I am paying for something that is not allocated to me, and I have wasted numerous hours with Vodacom trying to sort this out.</p>

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Replies (3)
Vodacom
Vodacom's reply20 Feb 2017, 14:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update20 Feb 2017, 14:49
Reviewer Update

i wont hold my breath....its been more than a month already!!!

's update27 Feb 2017, 08:34
Reviewer Update

I am now still awaiting a call back as promised from Kulsoem Hajwanie as per our conversation. You promised to call me back and sort out my query, as well as load data to my account which has still not been received.

Therefore 2 months of allocations have still not been given to me....

I am disgusted to say the least.