Shocking Service

With my most recent Vodacom upgrade, I was informed that I would also receive an online voucher. I have experienced nothing but issues when attempting to redeem this. I have contacted the online queries department and have received communication that my ticket/ issue has been resolved. Yet I am still having the same issue.

I am only being advised to contact the same departments in circles. And am getting extremely frustrated with the entire process. I have been a loyal Vodacom customer for many years, and all I ask is that they deliver on the services that have been promised.