Shocking service

I never complain I am the one leaving all the bad services we receive from everywhere because I respect that the individual's helping us have their own lives and own complications they go through every day which could have led to the bad service that we received that day however today i can't say how upset I am about the service I have been receiving this last couple of weeks from Vodacom. I understand that its lockdown and there is limited staff available. But this should not affect your customer service. Because of the lockdown there is different portals to make use of when contacting Vodacom: email, live chat and tobi. It's taking me more than a week to do a simple upgrade on a phone. My first attempt was to phone customer care. I waited very long and then tried the email, no answer. Then tried the live chat. No help there because it cuts off and then you speak to another person. So I again tried to phone spoke to a gentleman who assisted me on Monday. Guess what the phone cut and the upgrade was not done. I phoned back and asked if I could speak to him but they could not transfer but escalate the matter and he will see to contact me back. Tuesday I heard nothing. Phoned back Tuesday afternoon so that they could tell me they can't do anything because they work on a commission with customers and I should try and speak to him in the morning. Which is today. So I phoned and now they have to cancel and reprocess everything. Which delays the upgrade even further. Online upgrade will be delivered the next day is advertised but when you spoke to a real person this will take 7 working days. Not sure why. This experience have left me wondering if Vodacom is the service provider for my family, 5 contracts with Vodacom and this is the service we receive. Shocking.