Shocking Service

Item: Vodacom
Rating: 1
Author: Chris R

Shocking service from Vodacom Fibre team, my account got suspended for non payment in January. Settled the account in full by February 2022. It took 12 days to be reconnected again, this is after I’ve made numerous calls to their call center as well as contact with the social media page (twitter). I then requested a pro rata amount for the down time. To date I haven’t received any tangible feedback from Vodacom. This query is way over 40 days and it’s still not resolved.

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Replies (2)

Vodacom's replyOfficial

13 Mar 2022, 09:51

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply13 Mar 2022, 09:51

Official

Vodacom's replyOfficial

13 Mar 2022, 09:57

Vodacom's reply13 Mar 2022, 09:57

Official