Shocking service

I have been trying to resolve an insurance issue for more than 2 months with customer care after I had cancelled my insurance in March for a phone that I no longer have. I have been debited for this insurance since then. I have requested recording which no one is getting back to me on and everyone keeps saying its another departments issue. This is honestly disgusting. There is absolutely no ownership in this company. I will be cancelling my contract and NEVER coming back.