SHOCKING SERVICE

I must say, that as a customer of Vodacom for many years I am quite shocked at the recent service that I have received. I have an LTE service that worked very well, however 4 months ago, I noticed the internet speed had gone from brilliant (50-90 mbps) to 0.20 and 4.9 mbps. naturally I called the customer service after around a week of poor signal and was told to change settings on the router, which is what I did, NO DIFFERENCE. Left it for a while and still bad signal. Called again after a few weeks and was told there is a complaint logged and that someone would get in touch with me from technical support, which never happened. I called again after a few weeks and was told the same old story, but this time someone did call me 2 days later, but I was on a business trip. The agent asked me what time he could call me back, and I gave a day and time but sadly, never heard back from him. Again, I called the service center and was given the same old story. Explained the situation again and was told that they needed a pin location to send someone to the address to investigate. Someone eventually came and said that the signal is not good. (Well, I knew that) anyway I was told that the issue is with the tower and that a team would investigate. Well, another two months later, NOTHING! Call again three weeks ago. The agent says, I will have the technical team contact you. Well, I can tell you to this day I have received nothing but empty promises. And to this day I still have the slowest internet service known to mankind. I would like to take this opportunity to thank VODACOM for this shocking service and I suppose we as South Africans must just accept the **** service we get.