MR
Michelle R
1 reviews | Active since Jun 2013
12 Dec 2019, 12:00
Shocking Service
August 2019 I requested insurance to be cancelled on two handsets, only one was cancelled. In September 2019 I queried two lines that started appearing on our account, I was advised that we took out two new contracts. When I requested proof of these contracts, the upgrade contracts were sent of old numbers. This is extremely bad service. Vodacom is quick to block your contract if no payment is received, But when they need to refund you they take their time.
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Replies (2)
Vodacom's replyOfficial
12 Dec 2019, 14:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Dec 2019, 14:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MR
Michelle R's updateReviewer Update
08 Jan 2020, 13:27Dear Vodacom, I received my statement and invoices today and note that nothing has been done regarding my continues requests. This is getting out of hand. If I don't receive feedback in this regard I will be looking at taking further steps! Some of our contracts expire soon and I will be strongly considering moving to another cellphone subscriber.
MR
Michelle R's update08 Jan 2020, 13:27
Reviewer Update
Dear Vodacom, I received my statement and invoices today and note that nothing has been done regarding my continues requests. This is getting out of hand. If I don't receive feedback in this regard I will be looking at taking further steps! Some of our contracts expire soon and I will be strongly considering moving to another cellphone subscriber.