1 reviews | Active since Oct 2012
Shocking Service
<p>Since July 2016, Vodacom has been charging me every month for a handset that I do not have. Every month I phone and complain and then the charges are reversed. The problem is not getting fixed though. I have spoken to numerous callk center agents. Each time, speak to someone else giving the whole scenario. You can never speak to a manager as they are always in "meetings" No one will give you either an e-mail address or direct contact number for anyone that can assist. Can Vodacom not just fix their systems and get this right? This service is pathetic. I WILL NOT be renewing any of my contarcts with Vodacom</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Still no contact from Vodacom. It seems as though Vodacom just have an automatedbusiness reply that goes out to all Hellopeter complaints. Why bother? Just to look as though you respond and try to solve the customer issues?
Still no contact from Vodacom. It seems as though Vodacom just have an automatedbusiness reply that goes out to all Hellopeter complaints. Why bother? Just to look as though you respond and try to solve the customer issues?