JS
James S

1 reviews | Active since Jul 2020

16 Jul 2020, 09:45

SHOCKING SERVICE

On April 15, 2020 I requested cancellation on 3 numbers.... I've had numerous calls and emails and up until now, 1 number has been cancelled by Im still being billed for the other 2. You phone 135 and wait for ever, you email customer care and get auto reply, you receive a SMS to ARR to *** and then get a reply saying this platform is currently unavailable and to call 135. The sad thing is that you're stuck between a rock and a hard place, you cant just cancel a contract because of bad service as you're still liable for the contract, yet don't pay your bill and you get cutoff!!

0
Replies (2)
Vodacom
Vodacom's reply16 Jul 2020, 10:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
JS
James S's update22 Jul 2020, 15:13
Reviewer Update
Dear Vodacom, thank you - Lance rep**** to me today and hopefully all has been resolved.