JS
James S
1 reviews | Active since Jul 2020
16 Jul 2020, 09:45
SHOCKING SERVICE
On April 15, 2020 I requested cancellation on 3 numbers.... I've had numerous calls and emails and up until now, 1 number has been cancelled by Im still being billed for the other 2. You phone 135 and wait for ever, you email customer care and get auto reply, you receive a SMS to ARR to *** and then get a reply saying this platform is currently unavailable and to call 135. The sad thing is that you're stuck between a rock and a hard place, you cant just cancel a contract because of bad service as you're still liable for the contract, yet don't pay your bill and you get cutoff!!
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
16 Jul 2020, 10:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Jul 2020, 10:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JS
James S's updateReviewer Update
22 Jul 2020, 15:13Dear Vodacom, thank you - Lance rep**** to me today and hopefully all has been resolved.
JS
James S's update22 Jul 2020, 15:13
Reviewer Update
Dear Vodacom, thank you - Lance rep**** to me today and hopefully all has been resolved.
