1 reviews | Active since Nov 2016

02 Dec 2016, 10:46

SHOCKING SERVICE!!!

<p>For the past 2 months I have been on the phone with Vodacom, to get my itemised billing, now dating back from September to date so I am able to claim back from my company. My bills are exorbitant and a crippling me financially, so I am becoming desperate to claim these bills back. Everytime I phone and wait +- 20 minutes for someone to pick up the phone I get promised I will receieve said bills and I am still sitting without them after numerous phone alls with a range of different useless staff memebers.</p> <p>Today I physically went in to Vodacom world and requested my bill, where your staff was equally as useless, unable to help and phoned the number I have been calling this whole time, he waited so long for and answer no one picked up before I left, so what was the point of that! I was after 45 minutes in the store. I have still not had any luck or any bills sent to me.</p> <p>I would like to terminate my contract with Vodacom with immediate effect, I will be blocking the debit order with my bank and cutting up your sim card and opening an account with Cell C if I dont hear back with something constructive by COB today. Sue me for your money! I am done!!!!!!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply02 Dec 2016, 10:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,