Shocking Service

<p>I have been calling Vodacom for the past two months as i want to push up my 10GB data contract to 20GB.</p> <p>Finally last month they told me that i can definitely do this at the end of this month (November 2016). Today (29 November 2016) i called Vodacom to arrange this. After being on the phone for 30 minutes, and being put through to 5 different departments, i still havent been helped. The one agent puts me through with confidence to the next department and so it went on. I am shocked with the service. I have been with vodacom for 15 years. And this is the service i receive. My job is dependent on data. I need more data asap. This would mean more money for Vodacom from me, but it doesn't seem like the staff memebers get any training on customer service and going the extra mile. Absolutely no one and no department could help me. I would imagine that adding an extra 10GB of data or migrating my existing contract would be an easy task. But obviously the inconpetent staff memebers makes this an impossible task. The last agent i spoke to told me that the after sales department would be able to help me in a few minutes. But when i spoke to the supervisor of this deparment he told me that they only do cancellations and would not be able to help me. He also didnt give me an alternative number or person i can contact. All i want to know is when you start as an employee at Vodacom, don't you get a manual to read / learn on customer care and the right channels? I am absolutely shocked. If i dont get what i want in the next 24 hours. I will make sure that my contract gets cancelled asap. This is probably also going to be an impossible task but i will do everything that i can to make sure i will never have to deal with Vodacom ever again.</p>